Support

Access mission-critical support for your WaveGear equipment. From compatibility guides and airline compliance to charging expectations and warranty information, our support ensures your systems perform flawlessly when it matters most.

COMPATIBILITY GUIDE

Understand device support before deployment

WaveGear products are designed to support widely used consumer electronics through standard USB charging protocols. Compatibility is based on industry-standard specifications and typical device behavior, not guarantees of performance for every model or configuration.

Generally Supported Devices

WaveGear products are intended for use with:

  • Smartphones and feature phones
  • Tablets and e-readers
  • Wireless earbuds and headphones
  • Smartwatches and wearables
  • Portable speakers
  • USB-powered accessories and emergency electronics

Charging Standards

Products support common standards including:

  • USB-A
  • USB-C
  • Lightning
  • Micro-USB
  • via included or compatible cables.

Important Compatibility Notes

Actual compatibility and charging speed may vary depending on device manufacturer, battery condition, operating system, and power intake limits.

WaveGear does not guarantee compatibility with proprietary, modified, or non-standard devices.

High-draw electronics such as laptops, medical devices, or specialized equipment are not recommended unless explicitly stated.

Customer responsibility: It is the customer’s responsibility to verify device requirements prior to use.

AIRLINE SAFETY & COMPLIANCE

Travel-ready design — traveler responsibility

WaveGear products are designed to align with commonly accepted airline and international travel standards for consumer electronics. However, airline policies vary by carrier, country, and time.

Battery & Travel Compliance

Most WaveGear power banks fall below the 100Wh threshold commonly accepted for carry-on luggage.

Power banks must be carried in hand luggage only.

Use of power banks during flight is subject to airline discretion.

Important Travel Disclaimer

WaveGear does not guarantee airline acceptance.

Final approval rests with airport security, airline staff, and local authorities.

Regulations may change without notice.

Customers are solely responsible for confirming current airline, TSA, FAA, and international regulations before travel.

CHARGING TIME EXPECTATIONS

Estimated performance, not guaranteed results

All charging times provided by WaveGear are approximate estimates based on controlled testing environments and typical consumer devices.

General Charging Estimates

Smartphones: ~30-45 minutes for full charge

Tablets: ~30min-1 hour for full charge

Wireless accessories: ~30–50 minutes

Full Power bank recharge: ~1–2 hours depending on input source

Performance Variables

Charging speed may be affected by:

  • Device battery age and condition
  • Background app usage
  • Cable quality
  • Power source output
  • Environmental temperature

WaveGear does not guarantee charging speed, duration, or total capacity retention over time. Performance may vary between individual units.

WARRANTY & RELIABILITY

Coverage within practical limits

WaveGear products are sourced from vetted manufacturing partners and inspected for general quality standards. Due to the nature of electronic components and battery chemistry, performance and lifespan may vary.

Limited Coverage Includes

  • Manufacturing defects present at delivery
  • Non-user-caused electrical malfunction under normal use

Warranty Limitations

  • The warranty does not cover:
  • Normal battery degradation
  • Cosmetic wear
  • Accidental damage, misuse, or improper storage
  • Exposure to liquids, heat, or impact beyond product specifications
  • Damage caused by third-party accessories or adapters
  • Performance expectations outside stated specifications

WaveGear is not responsible for indirect, incidental, or consequential damages arising from product use or inability to use the product.

CONTACT MISSION SUPPORT

Support with clarity, not assumption of liability

Mission Support is available to provide:

  • Pre-purchase compatibility clarification
  • General usage guidance
  • Charging best practices
  • Order and shipping assistance
  • Warranty process information

Email:

Aurivelleint@gmail.com

Important Support Notice

Mission Support provides informational assistance only. Guidance does not constitute technical certification, legal advice, or a guarantee of performance, compatibility, or compliance.

When contacting support, please include:

  • Product or system name
  • Order number (if applicable)
  • Device type
  • Description of the concern

FINAL LEGAL POSITIONING

WaveGear products are consumer electronics intended for general use. Performance, compatibility, and compliance may vary based on individual devices, usage conditions, and regulatory environments. Customers assume responsibility for proper use and verification prior to deployment.